Frequently Asked Questions (FAQ)

Orders & Processing

How long does it take to process my order?

Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays). Once your order is shipped, you will receive a confirmation email with tracking information.

Can I cancel or modify my order?

If you need to cancel or update your order, please contact us as soon as possible at contact@aoshaven.com
Once an order has been processed or shipped, changes may no longer be possible.

Shipping & Delivery

How long does shipping take?

Standard delivery within the United States typically takes 3-7 business days (varies depending on the item and location).

Do you ship outside the United States?

Currently, most products are shipped within the United States. For inquiries about international shipping or delivery to Alaska, Hawaii, or Puerto Rico, please contact our support team at contact@aoshaven.com

How can I track my order?

Once your order ships, you will receive an email containing your tracking number and shipment details.

Returns & Exchanges

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unused and returned in original packaging. Please review our Return and Refund Policy for complete details.

How do I request a return?

To initiate a return, please email contact@aoshaven.com with your order number and reason for return. We will provide return instructions.

Do you offer exchanges?

Yes. We offer exchanges for damaged, defective, or incorrect items. Exchange requests are subject to product availability.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.

Product Information

Are bulbs included with chandeliers or fans?

Unless otherwise stated in the product description, bulbs are not included in chandeliers. Fan items with light have LED light included.

Is assembly required?

Yes, some fixtures may require assembly. Assembly details are included in each product box.

Do you provide installation services?

We do not provide installation services. We recommend hiring a licensed electrician for safe installation of lighting fixtures.

What if my item arrives damaged?

If your item arrives damaged, please contact us within 30 days and provide clear photos. We will arrange a replacement or resolution at no additional cost.

Payments & Security

Is checkout secure?

Yes. Our website uses SSL encryption and secure payment processing to protect your information. All transactions are processed through trusted payment providers.

What payment methods do you accept?

We accept major credit cards including: