Shipping Policy

AOS Haven - Shipping Policy

Last Updated: March 2026

1. Order Processing and Shipping Methods

AOS Haven works with trusted logistics partners to deliver your order safely and efficiently. Orders are typically processed within 1-3 business days (Monday-Friday, excluding holidays)

We currently offer the standard delivery service:

Standard Shipping
Orders are shipped using ground courier services or freight carriers, depending on the size and nature of the product.

Estimated Transit Time:
Most orders are delivered within 3 to 7 business days. Delivery time may vary depending on the product, destination, and carrier availability.

2. Shipping Costs

Shipping fees depend on the product, shipping destination, and delivery method selected.

In many cases, we offer free shipping, while some items may include a shipping charge calculated based on order value, weight, or delivery location.

The exact shipping cost, if applicable, will be clearly displayed at checkout before you complete your purchase.

There are no hidden shipping charges.

3. Shipping Locations

United States

We ship to most locations within the United States.

Please note that delivery to certain regions such as:

  • Alaska

  • Hawaii

  • Puerto Rico

may require additional shipping time or charges. If applicable, these costs will be shown during checkout or confirmed by our support team.

International Shipping

We may ship to select international destinations.

For international orders:

  • Delivery times may vary depending on destination and customs processing.

  • Customers are responsible for any applicable customs duties, import taxes, or government fees required by their country.

These charges are not included in the product or shipping price.

4. Sales Tax

We collect state sales tax on orders shipped to New York: Sales tax rate of 8.875%

The exact tax amount is automatically calculated at checkout based on the shipping address.

AOS Haven collects and remits sales tax in accordance with United States tax regulations.

5. Payment Methods

We accept major credit and debit cards, including:

  • Visa

  • MasterCard

  • American Express

  • Discover

All payments are processed securely through our authorized payment providers.

6. Shipping Updates and Tracking

Once your order has been shipped, you will receive a confirmation email with shipping details and tracking information, where available.

Tracking allows you to monitor your shipment status until delivery.

7. Delivery Delays

While we strive to deliver orders within the estimated timeframe, delays may occasionally occur due to factors outside our control, including:

  • Weather conditions

  • Carrier delays

  • High shipping volume

  • Customs clearance (for international orders)

We appreciate your patience in such situations.

8. Contact Information

If you have any questions about shipping or delivery, please contact us:

AOS Haven
99 Washington Avenue, Suite 700
Albany, NY 12210
United States

Email: contact@aoshaven.com
Phone: +1 (646) 491-6992

Customer Support Hours:
Monday - Friday, 8:00 AM - 4:00 PM (EST)

9. Agreement

By placing an order with AOS Haven, you agree to the terms outlined in this Shipping Policy.