Terms of Service

AOS Haven - Terms of Service

Last Updated: March 2026

These Terms of Service (“Terms”) govern your access to and use of the website operated by AOS Haven (“AOS,” “we,” “us,” or “our”), including any purchases, transactions, or services made available through our website (collectively, the “Services”).

By accessing or using our website, you agree to be legally bound by these Terms. If you do not agree, you should not use our Services.

1. Agreement to Terms

By browsing our website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy.

We may update these Terms from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

2. Eligibility

You must be at least 18 years of age, or the age of majority in your jurisdiction, to make purchases through our website.

By placing an order, you confirm that you have the legal capacity to enter into a binding agreement.

3. Account Responsibility

Certain features may require you to create an account.

You are responsible for:

  • Maintaining the confidentiality of your login credentials

  • Ensuring information provided is accurate and current

  • All activity conducted under your account

If you suspect unauthorized access to your account, you must notify us immediately.

4. Orders and Acceptance

When you submit an order, you are offering to purchase a product under these Terms.

We reserve the right to:

  • Accept or decline any order

  • Cancel orders due to pricing errors, stock issues, or suspected fraud

  • Limit quantities purchased

If your order is canceled after payment, you will receive a full refund.

5. Pricing and Product Information

We aim to ensure that all product descriptions, pricing, and availability details are accurate.

However:

  • Prices may change without prior notice

  • Availability is not guaranteed

  • Minor variations in color or design may occur

In the event of an error, we reserve the right to correct the information and offer a refund or adjustment where appropriate.

6. Payments

All payments are processed securely through authorized third-party payment providers.

We accept major credit and debit cards, including:

  • Visa

  • MasterCard

  • American Express

  • Discover

By providing payment information, you confirm that you are authorized to use the selected payment method.

7. Shipping and Delivery

Orders are processed and shipped in accordance with our Shipping Policy.

Delivery times provided at checkout are estimates and may vary due to:

  • Carrier delays

  • Weather conditions

  • Supply chain disruptions

  • Other unforeseen circumstances

We are not responsible for delays beyond our reasonable control.

8. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Refunds, when approved, will be issued to the original payment method.

Certain products may not qualify for return, including custom or final sale items.

9. Acceptable Use

You agree not to:

  • Use our website for illegal or fraudulent purposes

  • Attempt to disrupt website functionality

  • Upload harmful software or malicious code

  • Infringe upon intellectual property rights

  • Misuse customer accounts or personal information

We reserve the right to suspend or terminate access if violations occur.

10. Intellectual Property Rights

All content available on our website - including text, graphics, logos, product images, and software - is owned by or licensed to AOS Haven and is protected under applicable intellectual property laws.

You may not reproduce, distribute, or exploit website content without written permission.

11. Disclaimer of Warranties

Our Services are provided on an “as-is” and “as-available” basis.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

12. Limitation of Liability

To the maximum extent permitted by law, AOS Haven shall not be liable for indirect, incidental, or consequential damages resulting from:

  • Use or inability to use the website

  • Loss of data

  • Business interruption

  • Technical issues

Our total liability shall not exceed the amount paid for the specific product giving rise to the claim.

13. Indemnification

You agree to defend and hold harmless AOS Haven, its officers, employees, affiliates, and service providers from any claims, losses, or liabilities arising from:

  • Your misuse of the Services

  • Violation of these Terms

  • Violation of applicable laws

14. Governing Law

These Terms are governed by and interpreted under the laws of the State of New York, United States, without regard to conflict of law principles.

Any disputes not subject to arbitration shall be resolved in the appropriate courts located in New York.

15. Termination

We reserve the right to restrict or terminate access to our website at our discretion if we believe these Terms have been violated.

Termination does not affect any rights or obligations accrued prior to termination.

16. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how we collect and use personal information.

17. Contact Information

For questions regarding these Terms, please contact:

AOS Haven
99 Washington Avenue, Suite 700
Albany, NY 12210
United States

Email: contact@aoshaven.com
Phone: +1 (646) 491-6992

Customer Support Hours:
Monday - Friday, 8:00 AM - 4:00 PM (EST)