Privacy Policy

AOS Haven - Privacy Policy

Last Updated: March 2026

1. Overview

AOS Haven (“AOS,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website, place an order, or interact with our services (collectively referred to as the “Services”).

By using our Services, you agree to the practices described in this policy.

If you have any questions, please contact us using the details provided at the end of this page.

2. Scope of This Policy

This Privacy Policy applies to all website visitors, customers, and users who engage with AOS Haven through our website or related services.

AOS Haven, located in New York, United States, acts as the data controller for personal information collected through our website.

3. Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

When you place an order, contact us, or interact with our Services, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely through our authorized payment processors)

  • Order history and customer support communications

We only collect information necessary to process transactions and provide support.

B. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and time spent on the website

  • Referring website addresses

  • Cookies and similar tracking technologies

Cookies help us improve functionality, enhance user experience, and analyze website performance.

You may adjust your browser settings to refuse cookies, although some website features may not function properly as a result.

4. How We Use Your Information

Your information is used for legitimate business purposes, including:

  • Processing and delivering orders

  • Providing customer support

  • Communicating order confirmations and updates

  • Improving website functionality and user experience

  • Preventing fraud and unauthorized activity

  • Complying with legal and regulatory obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Sharing of Information

We may share your information only when necessary to operate our business and fulfill your orders.

This may include:

Shipping and Delivery Providers

To complete deliveries and provide tracking updates.

Shipping carriers (e.g., UPS, FedEx, DHL) to fulfil and track your orders.

  • UPS: https://www.ups.com/privacy
  • FedEx: https://www.fedex.com/en-us/trust-center.html
  • DHL: https://www.dhl.com/global-en/home/footer/local-privacy-notice.html

Payment Processors

To securely process transactions.

Service Providers

Such as hosting providers, IT support, and analytics services operating under strict confidentiality agreements.

We may also disclose information if required by law, legal process, or to protect our rights and business interests.

We limit data sharing strictly to what is required to perform our Services.

6. Data Retention

We retain personal information only for as long as necessary to:

  • Complete transactions

  • Provide post-purchase support

  • Meet legal, tax, or accounting obligations

After fulfillment and required retention periods, information is securely deleted or anonymized.

All stored data is protected using appropriate technical and organizational safeguards, with access restricted to authorized personnel.

7. Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal information

  • Withdraw consent where applicable

  • File a complaint with a relevant data protection authority

To exercise your rights, contact us at: contact@aoshaven.com. Identity verification may be required before processing requests.

8. Data Security

We implement industry-standard security measures designed to protect your information, including:

  • Secure encryption technologies

  • Access controls and restricted permissions

  • Secure hosting environments

  • Ongoing system monitoring

While we take reasonable steps to safeguard information, no system can guarantee absolute security.

9. Children’s Privacy

Our website and Services are intended for individuals aged 16 or older. We do not knowingly collect personal data from minors. If we become aware that such data has been collected, we will promptly remove it.

10. Updates to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page with an updated revision date. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

11. California Privacy Notice (CCPA)

If you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what categories of personal information we collect

  • The right to request deletion of your personal information

  • The right to opt out of the sale of personal data

AOS Haven does not sell personal data.

To exercise your rights, contact: contact@aoshaven.com

12. Contact Information

If you have any questions regarding this Privacy Policy or our data practices, please contact us:

AOS Haven
99 Washington Avenue, Suite 700
Albany, NY 12210
United States

Email: contact@aoshaven.com
Phone: +1 (646) 491-6992
Customer Support Hours: Monday - Friday, 8:00 AM - 4:00 PM (EST)